Refund policy

TACTIKOR RETURN & EXCHANGE POLICY

Last updated: 7 September 2026

At TACTIKOR, we want you to be confident in your purchase. If your order isn't quite right, we're happy to assist with eligible returns and exchanges.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

- The item is unworn and unused.

- The item is in its original condition.

- All original tags and packaging are still attached.

- The item has not been washed, altered, damaged, or otherwise used.

- Proof of purchase or your order number can be provided.

Items that do not meet these requirements may not be accepted for return.

2. Exchanges

If you have ordered the wrong size, you may request an exchange within 14 days of receiving your order, subject to stock availability.

The replacement item must meet the same condition requirements as a return.

If the requested size or item is unavailable, we may offer an alternative item or store credit.

3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Please provide:

- Your order number

- A description of the issue

- Clear photographs of the item where applicable

We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable solution.

4. Change of Mind

Change-of-mind returns are accepted within 14 days of delivery, provided the item meets all return conditions outlined above.

Return shipping costs for change-of-mind returns or incorrect sizing are the responsibility of the customer.

Where the return is due to a faulty, damaged, or incorrectly supplied item, TACTIKOR will assist with the appropriate return arrangements.

5. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once used or opened.

This may include items such as:

- Used personal-wear accessories

- Customised or personalised products

- Items specifically marked as final sale

- Products that have been damaged or altered after delivery

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

Original shipping fees may not be refundable for change-of-mind returns.

7. How to Request a Return

To start a return or exchange, contact us through our official TACTIKOR customer service channel with:

Order number:

Name:

Item(s) being returned:

Reason for return:

Please do not send items back without first contacting us and receiving return instructions.

8. Important

TACTIKOR reserves the right to refuse a return where the product does not meet the conditions outlined in this policy.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection law.

TACTIKOR — Built for those who don't back down.